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EazyBox values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our online store or purchase our products and services.

EazyBox – Privacy Policy

1. Information We Collect

We may collect the following information:

  • Personal details: name, email address, phone number, billing and shipping address.

  • Payment information: processed securely through third‑party providers (Credit Cards, Apple Pay, Google Pay, Alipay). We do not store full payment card details.

  • Order details: product selections, customization requests, and transaction history.

  • Website usage data: cookies, IP address, browser type, and browsing behavior for site performance and analytics.

 

2. How We Use Your Information

We use collected information to:

  • Process and deliver orders.

  • Communicate with customers regarding orders, repairs, or refunds.

  • Improve our website, services, and customer experience.

  • Maintain records for legal, tax, and accounting purposes.

  • Prevent fraud and ensure secure transactions.

 

3. Sharing of Information

  • We do not sell or rent customer information.

  • Data may be shared with trusted third‑party service providers (payment processors, shipping companies, IT support) strictly for order fulfillment and business operations.

  • We may disclose information if required by law or to protect our rights.

 

4. Data Retention

Customer data is retained only as long as necessary to fulfill orders, provide after‑sales support, and comply with legal obligations.

 

5. Cookies & Tracking

Our website may use cookies to enhance user experience and analyze site traffic. Customers can manage cookie preferences through their browser settings.

 

6. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, or disclosure. However, no online transmission is completely secure.

 

7. Customer Rights

Under Hong Kong law, customers have the right to:

  • Access the personal data we hold about them.

  • Request correction of inaccurate information.

  • Request deletion of data where legally permissible.

  • Withdraw consent for marketing communications.

 

8. International Orders

For international customers, data may be transferred outside Hong Kong for order fulfillment. We ensure appropriate safeguards are in place.

 

9. Updates to Policy

EazyBox may update this Privacy Policy from time to time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

 

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: info@eazyboxhk.com
Phone: +852 9614 0897
Address: Hong Kong HQ address: Tsuen Wan, Fui Yiu Kok St9, F/17

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