EazyBox – Shipping Policy

1. Shipping Methods

• Domestic (Hong Kong): Orders are shipped via SF Express.

• International: Orders are shipped via FedEx or DHL, selected based on the destination for best service and efficiency.

2. Processing Time

• Custom-made jewelry boxes: Production requires 2–3 weeks before shipping.

• Ready-made products: Dispatched within 3 working days after order confirmation.

3. Delivery Time

• Domestic deliveries typically take 1–3 business days after dispatch.

• International deliveries vary depending on destination and courier, usually 5–10 business days.

• Delivery times are estimates and not guaranteed. Delays may occur due to customs, weather, or courier issues.

4. Shipping Costs

• Shipping fees are calculated at checkout based on destination, weight, and courier rates.

• Customers are responsible for any applicable customs duties, taxes, or import fees for international orders.

5. Tracking

• Once shipped, customers will receive a tracking number via email to monitor their shipment.

6. Damaged or Lost Packages

• If items are damaged during shipping, EazyBox will repair or replace them based on their condition.

• Customers must notify EazyBox within 7 days of receipt with photo evidence of the damage.

• Lost packages will be investigated with the courier; resolution times may vary.

7. Returns & Repairs Shipping

• Customers bear the cost of return shipping for both repair requests (custom-made products) and refunds (ready-made products).

• Returned items must be shipped using a trackable service.

8. Policy Updates

EazyBox reserves the right to update this Shipping Policy at any time. Changes will be posted on our website.